Customer -focused organization building

September 25, 2025

Tracking organizations that focus on simple customers Principle: Giving priority Customer needs and desires lead to growth, innovation, profitability and more. MCKINSEY 2021 analysis found that American leaders are in customer experience More than twice the growth of revenue One of their least peers focuses on customers. The authors also write, “Strategies focus on customer joy for companies to gain greater value than their current customer base – which leads to concrete financial results.”