How to delegate someone who does not reports to you

The mandate to your direct reports is simple. They report to you, so when the work is set, they know that it is part of their job. But with their peers, it is more difficult. Take what happened to Preston, who recently rose to the vice president’s role to lead customer experience. His first major initiative to re -renew the progress of work through sales, support and products – supervised by each of his colleagues VPS has their own quarterly goals. He told me: “I used to tell my team only what to do.” “But now I spend half a day to persuade my colleagues to give priority to their projects alongside their projects.”