London Ollie’s car payment blunders result in £11,445 in fines | Driving cars
My brother-in-law received 200 Unpaid Ultra Low Emission Zone Penalty Charge Notices (PCNs)Olise) charges in London.
He created to He paid the bill for his incompatible Ulez truck, however, due to a series of blunders He has paid £11,445 in fines, owes a further £1,400 and faces bills worth a further £70 after losing his appeals.
It started last December when to It was an account payable It was put on hold and PCNs started arriving. Recalculated by TfL with a different spelling of its surname, so His appeals to the PCNs were dismissed because he was considered a “third party”.
TfL refused to let him pay the debt through individual voluntary ranking. He suffers from dyslexia and a serious chronic autoimmune disease caused by stress. His mental health reached the point where he mentioned suicide.
the mom, London
It seems that misunderstandings, misunderstandings and panic have caused your brother-in-law’s situation to spiral out of control.
TfL insists it informed him of alternative payment methods when his autopay account was suspended over a disputed payment last December. In a recorded customer service call in February, he was told that his appeals against PCNs had been rejected because the misspelled surname indicated he was an invalid third party.
TfL later corrected its error. Another recording from the summer shows how hard he tried to set up an affordable payment plan, but was repeatedly given conflicting information.
All the while, PCNs kept coming in thick and fast and lacked the funds to keep up with payments.
It is the responsibility of drivers to ensure that all official fees due are paid. It is not disputed that your brother failed for various reasons to do so on multiple occasions, so I believe the PCNs were technically legitimate.
Morally, I’m not so sure. The TfL system appears to have hindered rather than helped him. When TfL learned of his deteriorating mental health, they hastily canceled all outstanding PCN payments, eliminating the horror of never-ending debt, but not the hole in the family finances from the thousands already paid. His autopay is active again.
A spokesperson said: “We will always try to support people who are struggling to pay penalty fees.” He added: “We contacted him and agreed to accept the amount he paid to resolve the matter.”
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