M & S customers in forgetfulness with the chaos of the cyber attack

Marks and Spencer (M & S) customers told BBC about their frustration because the disorder caused by the cyber attack that struck the retail seller continues in another trading week.

The accident – which it revealed last Monday – caused the parcel delay, Stop temporarily online And the suspended gift cards payments, and witnessed that the retail dealer descends several parts of his operations during the past few days.

It has not yet revealed the nature of the cybersecurity or when you expect the operations to return to normal. Some BBC customers told the M & S on the affected requests “disappointing”.

Analysts warn the accident It may affect the reputation of the retail seller.

The price of its share decreased by 2.5 % in the morning trading on Monday and decreased by approximately 10 % during the past week.

BBC customers have told the effect on them.

Linda Sontag, who lives in Norwich, told BBC that she had “disappointed” after the flow of flowers was arranged to an unacceptable friend.

The BBC told that it is still waiting for the amount of amount and email information about her request.

“Meanwhile, I had to request flowers from another place,” she said.

“I do not blame them, they have been attacked online,” added Ms. Songag.

“But I don’t think their position on their customers is very useful.”

Dawn Cunnington agreed, from Exter, that the company did not bear responsibility, but said it has no connection from M&S about its flower order.

On Wednesday, she had requested on Wednesday, on behalf of her 91 -year -old mother, for her mother’s girlfriend, who was celebrating her ninetieth birthday.

“I had nothing of them until they faded,” she told the BBC.

Mrs. Kenington said that she had received a 10 -pound apology and an apology voucher after calling M&S to find out what happened to the flowers, but it was a “little cross” who allowed her to put the request in the first place, as he was aware of the Internet accident.

Other clients described the need to cancel the requests for the clothes they were expecting to collect before going on a vacation, or their inability to return the goods they had previously bought.

However, some expressed their sympathy for employees in stores, who say they were at the recipient of abuse of angry customers, or having to deal with deserted shopping in Tills when customers were unable to pay when contact payments drop.

The M & S is still silent on how the cybersecurity, the nature of the attack is exposed and how it was influenced specifically – leaving cybersecurity experts to predict what may happen.

It is known that she has rented external Internet security experts, who are likely to be a team of incident respondents who will work around the clock either at the company’s headquarters or remotely.

Their first priority is likely to know where the infiltrators are in the IT system and expel them.

The closure of computer servers used in demand, payment, or logistical systems online may indicate that safety teams have been isolated this part as a means obtained by infiltrators.

They may have taken these pirates in a non -contact mode to prevent infiltrators from publishing their harmful programs to the previously unacceptable areas.

It may also be that the company takes all the critical services that are not authorized to help deal with penetration.

“In such situations, priority is usually given to the store’s services for recovery, which may mean that online operations take a little longer to restore,” said Sam Kirkman, NETSPI manager online.

“Although taking M&S like temporary suspension steps may make the accident seem” more dangerous from abroad “, they allow employees to contain any potential threats and start a recovery safely.

About a third of the sales of clothing and home commodities in the United Kingdom is through its online platforms and was worth about 1.268 billion pounds in the latest financial results published.

Susanna Streter, head of money and markets at Hargreaves Lansdown, said, although the M&S material stores are still open, many of them “simply do not store popular ranges from the Internet.”

She added that sales of clothes were “likely to take great success” as the electronic attack occurred during a period of warm weather when the summer ranges “accumulate in virtual baskets.”

Dan Cutsworth, AJ Bell investment analyst, said that the success of the M & S “is based on confidence” – and this was something that customers might ask after suspending online requests.

“The longer the time to draw a line under the internet incident, the risk of Marx & Spencer’s reputation,” he told the BBC.

“Shoppers want to know that their personal and financial details are safe when buying goods online and Marks & Spencer that fail to give everything means that there is something wrong at the end.”

Additional reports by Michael Reese